Inside Tech Support
Ever wonder what happens in a technical support call center, this is a good example of all the little things that are wrong. You could call this deep dark true humor (It gets a chuckle from me), or you could call it stress therapy where this individual is venting off stress from a rough job.
Both are true. This set-up is a mirror image of many IT support environments. The only real question is, can it be fixed? Does overseas support provide better support (even if you cannot always understand them through the accent), than the unskilled or skilled but angry individual?
Wouldn’t a grand social experiment be the following… (many people on some forums are waiting for the day this anonymous OOL tech gets caught and fired), however instead of firing him take the “Office Space” approach and promote him/her, give them the power to making sweeping changes and see if it solves problems.
Okay, now, which company is going to do that!?
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